DEPARTURES AND ARRIVALS

It is very important to read and understand following instructions before you meet us for your meet & greet parking depending on which airport and terminal that you planning to depart and arrive for your convenien.

  • For your convenient all our staff will be dressed in SmartFly uniforms with our company ID to make it easy for you to recognise them.
  • You have to call us about 20 minutes prior to your allocated time for your meet & greet using the contact numbers in your booking confirmation to confirm your presence and to avoid unwanted delays.
  • In case,if you are running late or early please inform us using the contact numbers in your booking confirmation allowing us enough time for the necessary arrangements.
  • There may be a small fee will be applied as you exit from the airport on your return.if any,one of our staff will inform you.
  • It is your responsibility to check whether your vehicle complied with all leagal requirements for us to drive it on the road as Smart fly do not accept any liability for those and won't be able to complete your parking booked.

In such situations, a refund will not be available as the contract would have been considered active upon meeting our Car Jockey on an official note.


Luton Airport Departure

Upon arriving to the Luton airport please follow the signs for the SHORT TERM ( SHORT STAY ) car park and then continue driving to the allocated parking area for the MEET AND GREET customers which will be sign posted.once you there one of our or one of our combined meet and greet company's ( will definitely inform in your booking confirmation ) car jockey will come and meet you.

Luton Airport Arrivals

Upon collecting your luggage on your arrival please call us or the allocated combined service provider using the contact numbers on your booking confirmation allowing about 15 to 20 minutes time to dispatch and deliver your vehicle to the meeting point in the short term car park exactly where you dropped your vehicle off for you to collect your vehicle back.


Heathrow Airport (LHR) – 4 AM to Midnight

Terminal 1

Departures

  • Upon arriving at Terminal 1 of the Departure area at the airport, keep to your left lane, and the ramp here shall take you to the lower deck.
  • Continue to keep to your left, and at the very end you will see a sign on the ground which reads ‘Permit Holders’. Please park your vehicle here and one of our Car Jockeys will come meet you.

Please note: during holiday seasons when rush hours are at their very peak (this applies to all school holidays, bank holidays and the Christmas/New Years’ holiday season), please follow relevant signage and arrive at the Short Stay Car Park at Terminal 1, parking your car exactly at Ground Level, and in Row D. One of our Car Jockeys will then meet you here.

Arrivals

  • Upon collecting your luggage and clearing Customs, please give us a call so that one of our Car Jockeys can be ready to dispatch your car.
  • Arrive at the Short Stay Car Park of Terminal 1, at the Ground Floor and in Zone D. Our Car Jockey will be waiting for you at the spot where the sign ’Off-Airport Meet and Greet’ has been placed.

Terminal 2

Departures

  • Keep to your right as you drive towards the Departure Area at Terminal 2. One of the roads here shall divert to the right; follow this roadway and you will be led to the Short Stay Car Park.
  • Go down towards Level 2, all the while following signage for ‘Off Airport Parking’ and park your vehicle in Row B. One of our Car Jockeys will meet you here.

Arrivals

  • Upon collecting your luggage and clearing Customs, please give us a call so that one of our Car Jockeys can be ready to dispatch your car
  • Please arrive at the Short Stay Car Park > Level 2 > Row B once again, where one of our Car Jockeys will be ready to pass your car and its keys over to you.

Terminal 3

Departures

  • Upon arriving at the Departure area of Terminal 3, proceed to the Valet Drop-Off Point.
  • Park your vehicle at Lane 5, precisely where a sign on the ground reads ‘Permit Holders’. One of our Car Jockeys will be awaiting your arrival.

Please note: during holiday seasons when rush hours are at their very peak (this applies to all school holidays, bank holidays and the Christmas/New Years’ holiday season), please arrive at the Short Stay Car Park of Terminal 3, parking your vehicle in Level 3 (Row A). Our Car Jockey will be waiting for you over here.

Arrivals

  • Upon collecting your luggage and clearing Customs, please give us a call so that one of our Car Jockeys can be ready to dispatch your car.
  • Just before the main exit door, please take the elevator over to the Short Stay Car Park in Level 3, and proceed to Row A, under the ‘Off-Airport Meet and Greet’ sign. Our Car Jockey will be waiting for you there with your car.

Terminal 4

Departures

  • As you arrive at the Departure Passenger Drop-Off Point in Terminal 4’s Departure area, keep to your left and take Lane 3, diverting your course from the main Terminal Building.
  • At the end of the lane, a sign on the ground shall read ‘Permit Holders’. Please park your car there and one of our Car Jockeys will come and meet you.

Arrivals

  • Upon collecting your luggage and clearing Customs, please give us a call so that one of our Car Jockeys can be ready to dispatch your car.
  • Please cross the road and proceed towards the Short Stay Car Park in Terminal 4, and towards the ‘Off-Airport Meet and Greet’ sign. Our Car Jockey will be waiting for you there with your car.