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  1. Bookings and services via Smartfly or Consolidators are considered to be made when final confirmation email of the booking has been sent to the customer.It is important to customer to accept all the terms and conditions at the point of confirmation is made.
  2. We Smartfly try our level best to ensure that collection and delivery of the vehicle are made at the requested time.We Smart fly would not accept any responsibility for the delays caused as a result of circumstances beyond our control as mentioned below.
    1. Traffic congestion
    2. Macanical fault of the vehicle
    3. Delayed flights
    4. Road accidents
    5. Security alerts
    6. Severe weather conditions
    7. Luggage delays and immigration delays


  1. Increased duration of the stay will be debited from the clients account and payment collected prior to the return of the vehicle or will have to pay by cash on site.Any overstay days apart from the agreed period on the booking will be charged at a daily rate of £15.00.
  2. Full payment of booked service is due prior to the commencement of the service.
  3. If your return time passes midnight from your actual paid booking date, and your car needs to be delivered after midnight, a additional charge of £15.00 is applied.


  1. A booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and a full refund less £20.00 administration cost will be made.
  2. If wish you to cancell or none use of our service that you booked no refunds will be given within 24 hours of the day of travel.
  3. Any customer wishing to curtail the length of stay for a service once the service has commenced any customer wish to curtail their length of stay will be liable to pay the fee for the whole service booked.
  4. For each and every amendments or alterations made within 24 hours of the departure and duration of the stay will be charged £10.00 and it is your responsibility to inform us any of above mentioned.All amendments via e-mail and will only be acknowledged once a confirmation e-mail is received.


  1. Our legal liabilities are covered by our insurance.
  2. It is owners risk whilst the vehicle is in our possession the vehicle or any of moveable items which are left unattended
  3. You can not claim for any damage on your return unless that damage was brought to the attention of our representative at time of the collection of your vehicle and written notification is given to you.
  4. Our insurance do not cover whilst your vehicle is parked with us for fire, theft , flood and malicious damage
  5. We accept no liability for any loss for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.
  6. Smartfly do not accept any liability for mechanical, structural and electrical failure of any part of your vehicle including windscreens, glass chips,clutches,tyres and in particular alloy wheels howsoever caused. This list is not exhaustive.
  7. Smartfly do not accept any liability for any loss or damage caused unless proved to be caused by the negligence of our employees.
  8. It is your responsibility to make sure your vehicle taxed and comply with the Road Traffic Act 1988 while your vehicle is in our possession.
  9. Smartfly do not accept any liability for any house or other keys left on the car Key ring and it is your responsibility to remove them at the time of dropping your vehicle with us.In the event of vehicles not starting only the car key will be handed over to you and will advise you about the next step.
  10. Smartfly do not accept any liability for punctures whilst your vehicle is in our possession.also there will be a additional charge if we have to change or inflate any of your tyres in case of a puncture.
  11. If we can not start your car in case of flat battery we reserve all the rights to jump start your car.also we do not accept any responsibility for any consequences that may result as a direct result of us having to jump start your vehicle.
  12. We advise the Customers to have a spare key for their vehicle and we require them to take it with them in case of lost key.
  13. During the busy periods or length of your booking duration,your car may be parked in one of our Secondary Compounds which could be up to 15 miles away depending which terminal you have dropped your vehicle off.however the Company cannot guarantee the security of your vehicle or its contents. Please note the security level at these secondary compounds may not be at the same level as the main compound.
  14. If we need repair your vehicle for any reason as result of our negligence, it must be carried out by our own approved organisation.also you are liable to deliver and collect the car from the repair center at your own cost. We will not authorise or agree for any works to be carried out by dealerships even the vehicle still under it's warranty.Smartfly got all the rights to undertake repairs to your vehicle on your behalf in a situation that we have to bring your vehicle back to the condition in which it arrived at the car park.
  15. Smartfly do not accept any responsibility for any consequential damage as the dynamics to driving these modified vehicles is not to industry standard that have been modified from their original manufacture’s specifications such as oversized tyres,any kind of body modifications, Lift,lowering,loading or unloading equipments,any modified suspension etc.


  1. Any customer parked their vehicle personally at a car park or hotel do so entirely at their own risk
  2. We Smartfly do not accept any liabiliy for any loss or damage while your vehicle is in our possession.In case of any loss or damage customer must be covered and claim it by their own insurance.also it is impotant to cutomer to consider no vehicles will be covered for Theft,Fire,Flood ,Malicious damage or any other intervening act of nature.
  3. We Smartfly is not liable for any indirect or direct loss as a result of damage or loss to the vehicle
  4. As a result of a loss or damage to the vehicle we Smartfly will not pay more than £20,000.
  5. We Smartfly put our very best effort to deliver your vehicle back to you within 45 minutes and there might be minor delays as a result of slow traffic,road accidents and due to bad weather conditions.
  6. We Smartfly do not accept any liability for delayed or missed flights,car hire charges as a direct or indirect result of our service.
  7. We Smartfly will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a Car wash,rainfall. This is regardless if the dents or scratches or mentioned in this document or not.
  8. We are unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the company will not accept liability for any damage.
  9. The internal condition of the car is not checked at any time and no responsibility is accepted for the interior condition.
  10. We Smartfly do not accept any responsibility for claims of any nature below £750.00 including any alleged dents, bumps, and scratches.
  11. We Smartfly will not be responsible for any minor scratches or dents (whether marked on the document or not) which may not be possible to identify in confined times and weather conditions.


  1. If any customer have any concerns or issues regarding our service that they wish to continue to investigate further they have to follow the following procedure
    A written correspondence needs to be made via email to our head office at info@smartflyairportparking.co.uk and all correspondence details are available on "contact us" page on our web site.
  2. A member of our customer relationship team will be in contact with you and we aim to respond back to your query within a period of maximum 5 working days.

Please note that all matters shall be dealt with by writing. Any incidents or issues raised whilst picking or dropping your vehicle need to be made to a Smartfly staff member of which would be reported and logged back to the Duty Manager. No acceptance of liability can be made until the matter is thoroughly investigated.

All correspondence must be sent to us via email in written context


  1. These conditions will remain in force unless the change is made in writing directly with ourselves and with our written permission.
  2. For up to date terms and conditions please contact us.